2/24/2020

IN THE BEST OF ALL POSSIBLE WORLDS: HOW TO DEAL WITH BAD STUFF ON DISCORD

  • The Klang Team

Hey everyone!


Recently I have gotten more messages on our Discord from people who wanted my help with situations where community members have had problems with each other. It ranges from problems concerning internal group politics to interpersonal problems. The words “toxic” and “harassment” have been uttered.


I have tried my best to give impartial advice without getting too involved - as you know, I can’t and don’t want to play favorites - but I simply don’t have the bandwidth, wisdom, or x-ray vision to deal with all these situations adequately on a one on one basis.


I’m happy when you share what has been going on with your group with me - new leadership elected, there has been a coup, you split into two groups now etc? Interesting! Bob from your Defense Ministry is being a doofus and sometimes puts this really dumb smiley face reaction to stuff you say and you just know he means it sarcastically? Sounds mildly annoying I guess but I don’t know what you want me to do about it.


This problem is just gonna get bigger as our community grows, so I’ve decided it’s time to explain how things work, and what I can’t or can do for you.


First off, I need everyone to understand that I can’t control what goes on other servers.


This includes private messages. If you find yourself in a situation where another person is harassing you privately, I can’t really do much: I just can’t know if your screenshots are real.


Even if I believe you, even if I trust you, I have to follow the same rules for everyone, and those rules are: if I can’t see it on our own server, in public, my hands are tied.


This doesn’t mean that you have to just accept any behaviour you’re unhappy with.


Depending on the situation, here are the things I recommend:


Somebody is annoying you, but not strictly speaking breaking any rules. Now you can either try to improve your relationship: talk to them privately, try to see their side of the story, tell them how it makes you feel when they display whatever behaviour you’re unhappy with… see if you can talk it out.


Or you can disengage.


This means you can ignore their public messages, or maybe even tell them privately to stop messaging you. If you really can’t stand them or they don’t get the hint, you can block them. This means they won’t be able to send you private messages anymore.

If this isn’t enough, and they keep bothering you, maybe even with new accounts, you will have to take it directly to Discord via abuse@discordapp.com. Please refer to https://discordapp.com/guidelines for details.


If you suspect someone is using multiple accounts, again, there is no way for me to find out if that’s the truth. Even if I agree with you, I can’t just go by emotions there. A ban of alternative accounts is completely unenforceable, because it’s not provable. We will of course ban people that keep making new accounts after being banned, if they’re bragging about it publicly, or if they break the rules again. I would not worry too much about people having too much influence by making more than one account - after all they need to put in a lot of time and effort, and if you don’t trust them, you can kick them from your group. It’s up to you. If somebody wants to spread themselves thin and start or join 12 groups, that’s up to them.Again, if I don’t see something directly, I can’t butt in.


For situations on the SeedMMO server, where somebody is being a bully in any of our channels, please reach out to me or a member of our team of moderators.


If the person is breaking any of our rules, they will be dealt with accordingly.


Our community managers or moderators are not here to solve your personal conflicts though. We might offer advice, but that’s all we can do, and we do this in our capacity as fellow community members - not as judges.


As long as everyone follows the rules outlined in #welcome-rules, we will not punish anyone for being in a conflict, or interfere. Maybe a friendly reminder to be civil, if things get a bit rowdy.

We welcome, we embrace lively discussions (and participate in them as well), and with a game like Seed, things are bound to get political. Feel free to discuss things, but discuss them earnestly. Listen to each other. Compare arguments, facts. Being snarky doesn’t make you sound smarter than you are, you’re not a character in a sitcom. If you need to mock someone to take them down, reevaluate your arguments and try again.


Accept that you might not land on the same opinion with everyone at the end of a discussion. It’s okay to have different opinions. It’s a good thing. The only shared opinion we need here, is the opinion that we should follow the code of conduct outlined in our rules. If you don’t, this is not the server for you.


We encourage you to play out, to try out all kinds of political systems within the bounds of the game. You can be horrible to your Seedlings (why though, they cute), but you can’t be horrible to each other. You can also be nice to your Seedlings, and nice to each other - and this is probably the vastly more successful approach to playing SEED, or to surviving PIONEERS. You will need to work with people, and people usually react better to being treated with respect.


Some last words on harassment and bullying - I take these things extremely seriously. Any sign of it on this server, the server I’m responsible for and equipped to take care of, will be dealt with.


I will not dismiss you, if you come to me about somebody harassing you privately - but I will have to direct you to the people of Discord, because they are equipped to deal with the situation.


TL;DR:


If somebody harasses you on our server in a public channel, the moderators and I will help you


If somebody harasses you in private, the Discord support team will help you

Be excellent to each other, and party on, Dudes.

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